Senior Software Developer
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This Senior Software Developer role specializes in providing advanced technical support and development for IBM Content Manager 8 (CM8), an enterprise content management system. You will diagnose and resolve complex customer issues using problem determination and root cause identification skills, maintain and enhance Java and C++ based components, debug and deliver fixes, and configure CM8 environments for support and education. The role involves collaborating with global support teams in a 24x7 follow-the-sun model, contributing to a seamless international customer experience. You will develop and maintain troubleshooting guides, knowledge base articles, and technical documentation, and recommend improvements to existing support tools and processes. Deep expertise in CM8 architecture, Library Server, Resource Manager, workflows, ACLs, and APIs is highly valued.