Practice Owner Knowledge & Request Management
As a Practice Owner for Knowledge & Request Management at Thomson Reuters, you will be responsible for defining and driving the strategy, processes, and best practices around knowledge management and service request fulfillment. You will own the end-to-end lifecycle of knowledge articles, ensuring content is accurate, up to date, and easily accessible to users and support teams. The role involves establishing governance frameworks, defining KPIs, and continuously improving processes to enhance self-service adoption and reduce resolution times. You will collaborate with IT service management teams, subject matter experts, and business stakeholders to streamline request management workflows. Strong experience with ITSM frameworks such as ITIL and tools like ServiceNow is essential for this position.
