Salesforce Success Architect (Salesforce Exp is mandatory)/AMER Shifts
As a Success Architect specializing in Service Cloud, you will be part of the Cloud Success team supporting Salesforce's most critical and strategic customers. You will partner with high-priority customers to assess their Service Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. You will serve as a trusted Service Cloud subject matter expert, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. Your role involves simplifying complex technical concepts for diverse audiences from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. You will identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. You will leverage and tailor Success Architect playbooks to meet unique challenges of Service Cloud customers. Collaboration with support engineers, customer success managers, and product teams is essential to resolve immediate technical challenges, identify root causes, and surface customer feedback to influence product improvements. This role requires working AMER shift timings.