SMTS - Customer Centric Engineering ⚡ Urgent

• Java
• Debugging
• Root Cause Analysis
• SQL
• Oracle
• APIs
• REST
• Cloud Systems
• Customer Support
• Monitoring
• Observability
• Problem Solving
• Technical Support

The Senior Member of Technical Staff (SMTS) – Customer Centric Engineering role focuses on solving complex, high-impact customer issues across Salesforce products. This position involves deep debugging, root cause analysis, and proposing scalable fixes across Java, databases, APIs, and cloud-based systems. The engineer collaborates closely with development, site reliability, and customer support teams to improve platform reliability, observability, and supportability. The role also contributes to automation, monitoring, and continuous improvement initiatives to enhance customer trust and system availability.