Customer Success Manager – Salesforce Marketing Cloud ⚡ Urgent

• Customer Success
• Salesforce Marketing Cloud
• Account Management
• Stakeholder Management
• Digital Marketing
• Customer Engagement
• Consulting
• Platform Adoption
• Risk Management

The Customer Success Manager for Salesforce Marketing Cloud acts as a trusted advisor for strategic enterprise customers, ensuring they achieve maximum value from their Salesforce investment. This role focuses on driving platform adoption, improving technical and operational health, and aligning Salesforce capabilities with customer business goals. The CSM works closely with cross-functional teams, manages high-impact customer engagements, and proactively mitigates risks during critical business events. The position requires strong expertise in Salesforce Marketing Cloud, digital marketing platforms, and executive-level stakeholder management.