Support critical CRM system for Commercial Operations excellence working with Order-to-cash tools, Salesforce, and Entitlements teams. Be proactive in understanding and analyzing technical solutions identifying areas to strengthen operational effectiveness. Engage with stakeholders understanding requirements for issue resolution, be active member of technical support team managing critical incident resolution. Create comprehensive technical documents, execute Month-end close process through stakeholder collaboration. Build Knowledge Base articles, Playbooks, and documentation. Monitor user feedback and areas of concern engaging with Scrum team and Product Owner. Requires 3+ years total experience with 2+ years Salesforce and/or Technical Support experience, basic Agile understanding, good development environments and testing processes knowledge. Proficient English communication skills, Bachelor/Master degree in engineering. Knowledge of Zuora, CPQ, OTC Applications advantageous.