This role focuses on providing L1/L2 operational support and monitoring for enterprise IT infrastructure. The professional will monitor system and network alerts using tools like SolarWinds, manage and troubleshoot job scheduling with Tidal, and perform routine support activities such as Windows patching and basic backup/storage checks. Responsibilities include initial issue diagnosis, risk and impact analysis, incident management, coordination with third-party support teams, and timely escalation to higher-level teams. The role requires strong fundamentals in networking, system monitoring concepts, and hands-on support, along with the ability to adapt quickly to new monitoring tools and environments.