Application Support Engineer

This Application Support Engineer role is focused on identifying and resolving complex issues across multiple components of critical business systems, acting as a technical detective to maintain operational continuity. You will collaborate with cross-functional teams to troubleshoot software-related challenges, analyze system performance, and contribute to continuous improvement of application support processes. The role requires strong business requirements analysis skills to assess issues, translate them into technical resolution paths, and document findings clearly for stakeholders. You will monitor application health proactively, facilitate knowledge sharing within the team, and provide high-quality service to both internal and external stakeholders. Familiarity with SDLC methodologies and the ability to communicate clearly across technical and non-technical audiences are key expectations.