Senior Administrator - Network LAN/WAN

This Senior Administrator role within the LAN/WAN domain is focused on delivering advanced technical support and operational excellence across complex network environments. You will handle escalated incidents from analysts, perform thorough root cause analysis, and implement targeted solutions to resolve intricate technical and security issues. The role requires adhering to quality standards and best practices in LAN/WAN management to maintain compliance with company policies and regulatory requirements. You will actively contribute to knowledge base management, train new team members, and coach analysts to elevate overall team performance. Resolving complex service tickets within agreed SLAs while collaborating with cross-functional teams and maintaining a positive customer experience through first-call resolution are central to this role. CCNA or CompTIA Network+ certifications are considered a valuable advantage.