Lead Functional Consultant - Admin Services
Icertis
Pune
Skills Required
About the Role
Work closely with global customers to understand product usage and provide functional consulting on platform capabilities and enhancements. Support implementation activities by configuring solutions, resolving customer issues, and improving system usability. Provide guidance on product features, contribute to customer success, and ensure efficient handling of requests through defined CRM processes. Create knowledge base materials and training content to enable self-service for users and internal teams. Mentor team members, drive issue resolution, and collaborate across teams to deliver high-quality solutions and customer satisfaction.
