Senior Program Director (Global Capability Center)
Lead large‑scale, complex, multi‑service programs (application development & maintenance, infrastructure, business process, digital) delivered via offshore delivery centers. Responsible for program governance, stakeholder management, delivery estimation & planning, tracking and meeting SLAs and contractual metrics, establishing and improving global capability center operations, driving continuous improvement, managing client relationships and business growth, and leading a diverse, multi‑geo team while ensuring compliance and quality of delivery. Requires significant experience in program delivery across multiple geographies and service‑lines, offshore delivery setup/ operations, and senior stakeholder/contract management.
