Technology OpS Support Practitioner

• IT Service Management
• Incident Management
• ITIL
• Monitoring Tools
• Troubleshooting
• Root Cause Analysis
• Ticketing Systems
• Windows/Linux Administration
• SLA Management
• Documentation

As a Technology Operations Support Practitioner at Accenture, you will be responsible for providing technical support and maintaining the stability of IT infrastructure and applications for clients. Your duties include monitoring systems, identifying and resolving incidents, performing root cause analysis, and ensuring service level agreements are consistently met. You will work with cross-functional teams to manage change requests, support production deployments, and implement process improvements. The role also involves documenting standard operating procedures and contributing to knowledge management to enhance overall operational efficiency.