IT Service Management Representative

• ITIL
• IT Service Management
• Incident Management
• Change Management
• Problem Management
• ServiceNow
• SLA Management
• Reporting
• Stakeholder Communication

Accenture is hiring an IT Service Management Representative based in Pune. This role involves managing and overseeing IT service delivery processes to ensure alignment with ITIL best practices and organizational standards. You will handle incident management, change management, problem management, and service request fulfillment. The representative will act as a point of contact between IT teams and business stakeholders, ensuring timely resolution of issues and maintaining service level agreements. You will also contribute to process improvements, generate reports on service performance metrics, and support audit and compliance activities.