Director - Salesforce Success Architect ⭐ Featured
As a Director of the Success Architect team within Cloud Success, you will lead a high-performing team of subject matter experts who deliver architectural thought leadership and technical strategy guidance for Salesforce's most complex products and customer solutions, specifically within Service Cloud.
You will be responsible for shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across the customer base. This includes defining and enforcing delivery frameworks, architectural governance, and quality standards to ensure best-in-class project success rates and predictability. You will lead the operational cadence of the Success Architect function, ensuring optimal capacity planning and resource alignment across critical initiatives and high-impact Signature customer engagements.
People leadership is central to this role — you will recruit, hire, and onboard a diverse team of technical resources, mentor them on context-switching effectively, and drive coaching, career development, and succession planning to cultivate the next generation of technical leaders. You will foster a high-performance culture based on accountability, collaboration, and excellence.
This highly visible leadership position serves as the connective tissue between CSG Field, Go-To-Market teams, and Product & Technology stakeholders. You will act as an escalation point for high-severity customer issues and continuously assess and evolve team capabilities to remain future-ready. Strong communication, presentation skills, and the ability to represent strategy in executive forums are essential.
