Content Strategy Analyst II / Technical Writer

Pune, India

3 weeks ago

Business & Consulting Full Time

This role focuses on creating, delivering, and maintaining high-quality technical documentation for Mastercard products and services. Responsibilities include collaborating with cross-functional teams, authoring content in XML or Markdown, managing review cycles, publishing content across multiple formats (PDF, HTML, Wiki, online help), and ensuring alignment with content standards. The role also emphasizes process improvement, customer-focused documentation, and the responsible use of generative AI to enhance productivity and content strategy.

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