AVP Fraud Ops
As an Assistant Vice President in Fraud Operations within USCB Operations at Barclays, you will analyze and investigate financial transactions, identify potential risks, and ensure compliance with regulations to safeguard clients and the organization from financial crime.
You will lead and manage a team of professionals within the card operations department, providing guidance, training, and mentorship while fostering a collaborative and high-performance work environment. Your responsibilities include ensuring compliance with relevant regulatory requirements and industry standards for chargeback handling.
The role requires providing in-depth expertise in debit and credit card operations, ensuring smooth execution of processes related to transactions, disputes, and fraud. You will monitor and analyze operational data and performance metrics to identify trends and opportunities for improvement, developing new processes and procedures as needed.
You will collaborate with internal stakeholders including business leaders, project managers, and SMEs, as well as external stakeholders such as vendors and service providers, to support business operations and promote alignment with the bank's objectives and SLAs. Managing and developing KPIs to measure effectiveness of operations is a key part of the role.
Additionally, you will manage attrition by working closely with HR on retention initiatives, create a safe environment for colleagues to speak up, and ensure compliance with all regulatory requirements and internal policies related to customer experience.
