Software Technical Expert (Salesforce)

• Salesforce Development
• Salesforce Integration
• MuleSoft
• AWS
• ITIL
• Incident Management
• Root Cause Analysis

This role focuses on designing, developing, and supporting customized Salesforce-based solutions with strong integration and cloud capabilities. Responsibilities include incident troubleshooting, root cause analysis, release support, and collaboration with integration teams to ensure stable and compliant operations. The position requires deep Salesforce expertise, exposure to MuleSoft and AWS, and adherence to ITIL-based service management practices.