Senior Administrator - Oracle Exadata, Oracle DB
As a Senior Oracle Administrator, you will play a critical role in providing advanced technical support and operations management for Oracle Exadata and Database Administration. You will be responsible for ensuring high-quality service delivery, troubleshooting complex issues, and maintaining a secure and efficient operational environment. Key duties include providing advanced support for complex incidents escalated by analysts, conducting thorough root cause analysis, and implementing effective solutions to resolve technical and security issues. You will engage in knowledge base updates by documenting solutions, training new team members, and coaching analysts to enhance team capabilities. You are expected to resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams, ensuring seamless operations and maintaining a robust security posture. The role emphasizes proactive problem-solving, customer satisfaction, and delivering positive customer experiences with high CSAT scores through first call resolution and proactive threat mitigation.
