ServiceNow ITOM Business Analyst 🔥 Hot

• ServiceNow ITOM
• Discovery
• Service Mapping
• Event Management
• Orchestration
• ITSM
• Requirements Gathering
• Process Mapping
• Functional Specifications

As a ServiceNow ITOM Business Analyst, you will evaluate existing ITSM and ITOM processes to identify improvement opportunities. The role includes conducting workshops, gathering business and technical requirements, and defining optimized target-state workflows. You will translate stakeholder needs into functional specifications and collaborate with technical teams to deliver effective ServiceNow solutions. Strong knowledge of ITOM modules and enterprise process design is essential.