Digital Operations Lead ⚡ Urgent

• Digital Operations
• L1/L2/L3 Support
• SLA Management
• Incident & Change Management
• CI/CD
• Proactive Monitoring
• BI Operations

The Digital Operations Lead will be responsible for managing and optimizing end-to-end operations for Data Engineering and Business Intelligence platforms in a production environment. This role involves leading L1/L2/L3 support teams, ensuring SLA adherence, incident and change management, and driving operational excellence across cloud-based data systems. You will implement automation, proactive monitoring, and performance optimization while overseeing CI/CD deployments and governance compliance. The position also acts as a key bridge between business stakeholders, data engineering, and BI teams, focusing on reliability, cost optimization, continuous improvement, and team mentorship.