Sr. Analyst - Cummins CARE Operations
Cummins
Pune
Skills Required
About the Role
This role provides advanced customer and technical support for Cummins digital products across chat, email, and phone channels. You will resolve non-routine issues, manage escalations, and ensure service levels are consistently met. The position involves close coordination with product, QA, and engineering teams to resolve complex problems. You will track service metrics, maintain accurate documentation, and contribute to service improvement initiatives. The role also acts as a subject matter expert and supports training of new team members.
